Shipping & Returns
Shipping information
Here at The Flower Press Company we work hard to find the best delivery service for every product we sell. We have chosen to ship all our products with An Post. All charges are based on the weight, size and quantities of the items ordered. All products are dispatched from our base in Kerry via courier within 3 working days. The Flower Press Company is a small company and we like to be honest about our costs. We do not make any profit from delivering products to our customers.
Delivery in Ireland
All shipping is charged per weight of each item.
Shipping to UK
All shipping is charged per weight of each item.
Rest of the World
The weight of your shopping cart will determine your shipping
Returns + Breakages
At The Flower Press Company we want you to love every item you buy, so we know that from time to time you may like to return an item. If you would like to make a return, we ask you get back to us with this decision within 5 days of receiving the product. We must be informed via email BEFORE you send.
Once the return has been approved by TFPC, the product must be received in by us within 1 week from that date or it will not be accepted. All items must be returned in the same condition and packaging they were sent in — otherwise a full exchange / refund will not be possible. Always contact us before returning a product as it will be rejected otherwise — contact us at hello@theflowerpresscompany.ie
Also please note, when you return the order/ part order, the shipping cost will come out of your refund amount.
Breakages: Please ensure that you open your order upon arrival and check for breakages. We need to be informed of any issues within 5 days of you receiving your order.
Terms
When posting your item back, you must obtain proof of postage of your return. We are not responsible for items lost or damaged in transit.
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The cost of returning the goods is your responsibility.
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You are responsible for packaging the return appropriately.
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Any items which arrive back broken due to insufficient packaging will not be refunded.
Personalised or custom order items are non-refundable unless damaged or faulty.
Deliveries
Please note that ALL deliveries will be made between 9 - 5pm on a working day, this means that all shipping addresses need to have a person available between these times to accept. Parcels that need to be re-directed due to no-one being at address will incur additional shipping charges.
**COVID 19 **
The pandemic has moved much business online and so delivery services are under more pressure than before, this may increase lead times and deliveries - especially as we move into the busiest time of the year. Please bear this in mind, thank you.